Terms & Conditions

Last updated: 18 October 2026

These terms apply to purchases from Cards & Games Haven (“CG Haven”) at cghaven.co.za. Please read them together with our shipping, pre-order, returns and privacy policies.

Product information

Check each listing for the product’s language, condition, contents and availability before ordering. Sealed products, individual cards and pre-orders are identified in their listings. Contact us before purchasing if anything is unclear.

Trading card products containing random assortments do not guarantee particular cards, rarities, grades or resale values unless expressly stated in the listing. This does not affect your rights if a product is faulty or incorrectly described.

Prices and payments

Prices are displayed in South African rand (ZAR). Applicable delivery charges and the order total are shown at checkout before payment. Online payments are processed through PayFast.

If we identify a pricing, stock or product-description error affecting your order, we will contact you to explain the issue and arrange an appropriate resolution. We will not charge an additional amount without your agreement. Where an order cannot be fulfilled, payments for the unavailable items will be refunded.

Orders and delivery

Please provide accurate contact and delivery information. If you notice an error after ordering, contact us promptly so we can check whether it can still be corrected.

Available delivery options and charges are shown at checkout. Please read our Shipping Information page. For international delivery enquiries, contact us before placing an order.

Pre-orders

Pre-orders concern stock expected at a later date. Review the expected availability date, payment requirements and allocation information before ordering. Supplier dates and allocations may change. Our Pre-order Policy provides further details.

Returns and refunds

Our Returns & Refunds Policy explains eligible returns, product-condition requirements, return-shipping responsibilities and refund processing. Returns for unsuitable products must be requested within 14 calendar days after delivery, subject to the policy’s conditions and applicable statutory rights.

Accounts and privacy

Keep your account credentials confidential and contact us if you suspect unauthorised access. Our Privacy Policy explains how personal information is handled.

Consumer rights

These terms do not exclude or restrict rights provided by applicable South African consumer law. Where a term conflicts with a statutory right, that right takes precedence.

Contact

For questions or order assistance, email info@cghaven.co.za and include your order number where applicable.